Phil did an outstanding job delivering the training for The Essentials of Excellent Customer Service. During our two day training session, I witnessed Phil expertly combine the theory of delivering superior customer service with the practical, hard-earned wisdom that he learned from his time working within the service organization at the dealership; he did all of this with passion, energy, and creativity to our group of 40+ employees. The tactical approaches that he shared on topics ranging from managing angry customers to writing polished, professional emails were a big hit with our team, and I’ve had several folks mention to me that they’ve put his teachings into practice in the weeks since the training. Lastly, I was equally impressed by both his preparation for the training and by his flexibility to adjust our agenda to the needs of the class. I can confidently say that Phil would be an excellent asset to provide training & instruction to any organization looking to elevate their level of customer service.

Thank you for training our senior and mid-level leaders and staff over the past three years on topics ranging from enhanced customer service and teambuilding to the challenges of working, leading and succeeding in a virtual workforce environment. Your understanding of the Federal government workplace and all of its unique aspects and rules, as they apply to whatever the subject matter, has been key to the highly-successful sessions. The time you spent meeting with our leaders and listening to our needs during the development of your curriculum was much appreciated. Your delivery of instruction is extremely interactive, knowledge-based and consistently professional, which has built a strong credibility with our staff. Your training materials are extremely high quality and your classroom exercises are interesting and thought provoking. The principles and concepts you imparted upon us has had a positive impact on our organization’s morale and mission effectiveness. Thank you, too, for your timely follow-up and responsiveness throughout the entire process.

For the past 2 years, Phil Cicio has been delivering leadership development trainings for SPAWAR Systems Center Atlantic. He consistently receives raving reviews/evaluations from participants (9s and 10s – scale 1-10). His trainees (our employees) are often observed using language and tools from his workshops in their day-to-day managerial and leadership responsibilities. It is clear they have learned and are growing. Phil and his services are expanding in our organization because of this impact. He comes with my highest recommendation. Please feel free to reach out if you have any questions.

I thought your comments and coaching/teaching style to be absolutely very helpful. Instead of reading the training manual, you actually put words into stories that made several good points which really resonated with me. Thank you very much, and I would hope I could take advantage of another training opportunity with you, should you be returning to FDA. Given Wednesday’s experience, I would sign up for ANY training FDA offered if I knew you were the trainer.

Phil,
As always you inspire me to want to be better, set good examples and become the best leader I can for my team. My manager also enjoyed your class as well and she sees what I have been “hooping and hollering” about when I come back from one of your seminars. Thank you for being you and for guiding me through my transition from staff to supervisor.

I hope to become half the leader you’re are someday! Keep doing what you’re doing and climbing to new heights. You truly are an inspiration.

“I wanted to take a minute to thank you for your leadership and vision. I have worked with you has simply been the most productive. You have the ability to break down some basic business principals and relate them to our Aflac Sales business that has made the learning a welcomed experience.

I believe my team has grown personally and professionally during their time with you and we will continue to utilize your principals in the coming months and years. We have actually added some of the concepts to our initial sales training session with our new agents and have already seen some behavioral changes.

I will be sure to recommend you to other Aflac Leaders and look forward to continuing our relationship down the road. Thanks again for your leadership and professionalism and best of luck in all you do… we truly have been impacted by the “Phil-Phactor””

Mr. Cicio was a fantastic presenter. He gave a balance of larger issues and specific examples that will be immediately useful in my job setting.

Excellent content and delivery!

Thank you for presenting “Close the gap between where you are and where you want to be!” at our seminar last month. Having seen you on the stage second time now, I feel compelled to say that your seminar is packed with great information and ideas. This information is a must-see for all business owners and individuals involved in business development in any way.

Thank you for sharing it, I have received great responses and thank you notes from manuy of the attendees.
Just a thought: have you explored sharing this life-changing information with kids and adolescents?