WHY PEOPLE LOVE US
We turn mundane business topics into compelling life lessons people will actually use and tell others about it
OUR GUARANTEE TO YOU
Your team will grow personally and professionally. They will give rave reviews and want to come back for more
WE’VE GOT YOU COVERED
We do it all from marketing, to getting your people in the seats, to engaging content, to you receiving positive feedback at the end.
Creating High Performers
Marc Sutton – Daimler Trucks North America
Phil did an outstanding job delivering the training for The Essentials of Excellent Customer Service. During our two day training session, I witnessed Phil expertly combine the theory of delivering superior customer service with the practical, hard-earned wisdom that he learned from his time working within the service organization at the dealership; he did all of this with passion, energy, and creativity to our group of 40+ employees. The tactical approaches that he shared on topics ranging from managing angry customers to writing polished, professional emails were a big hit with our team, and I’ve had several folks mention to me that they’ve put his teachings into practice in the weeks since the training. Lastly, I was equally impressed by both his preparation for the training and by his flexibility to adjust our agenda to the needs of the class. I can confidently say that Phil would be an excellent asset to provide training & instruction to any organization looking to elevate their level of customer service.
Cynthia Costa, Assistant To The Dean University of Massachusetts Dartmouth – School For Marine Science & Technology
“Let me just say that EVERYONE sang your praises, when you look at yourself in the mirror next time please know that our 28 faces are looking back at you in AWE!! You are SENSATIONAL!! Thank you for keeping it real and for sharing your life experiences with all of us, I know most people can relate to real life vs. following along with the booklets. YOU ROCK!!.”
Douglas J. Edwards – U.S. Dept of Health and Human Services
Thank you for training our senior and mid-level leaders and staff over the past three years on topics ranging from enhanced customer service and teambuilding to the challenges of working, leading and succeeding in a virtual workforce environment. Your understanding of the Federal government workplace and all of its unique aspects and rules, as they apply to whatever the subject matter, has been key to the highly-successful sessions. The time you spent meeting with our leaders and listening to our needs during the development of your curriculum was much appreciated. Your delivery of instruction is extremely interactive, knowledge-based and consistently professional, which has built a strong credibility with our staff. Your training materials are extremely high quality and your classroom exercises are interesting and thought provoking. The principles and concepts you imparted upon us has had a positive impact on our organization’s morale and mission effectiveness. Thank you, too, for your timely follow-up and responsiveness throughout the entire process.
Scott A. Dreyer, Psy.D. – SPAWAR Systems Center Atlantic
For the past 2 years, Phil Cicio has been delivering leadership development trainings for SPAWAR Systems Center Atlantic. He consistently receives raving reviews/evaluations from participants (9s and 10s – scale 1-10). His trainees (our employees) are often observed using language and tools from his workshops in their day-to-day managerial and leadership responsibilities. It is clear they have learned and are growing. Phil and his services are expanding in our organization because of this impact. He comes with my highest recommendation. Please feel free to reach out if you have any questions.
Kathleen F. Gensheimer, M.D., M.P.H. – U.S. Food and Drug Administration
I thought your comments and coaching/teaching style to be absolutely very helpful. Instead of reading the training manual, you actually put words into stories that made several good points which really resonated with me. Thank you very much, and I would hope I could take advantage of another training opportunity with you, should you be returning to FDA. Given Wednesday’s experience, I would sign up for ANY training FDA offered if I knew you were the trainer.
Kriss De Nardo, Senior Director – Consumer Care/Toy Boutique
“I sincerely appreciate the time and effort Phil spent to understand the culture of Hasbro Global Consumer Care business line. The material you delivered was spot-on and your presentation skills are fabulous! My team was thoroughly engaged during training, and continue to respond with enthusiasm and incorporate their learnings with every consumer interaction. Thanks for having such a positive impact on our organization.”
Maryann Bell, PHR – Vice President/Human Resources
“We had the opportunity to work with Phil earlier this year when he led a two-day leadership training workshop for our management team. Pulling all of our mangers out for 2 days of training was a challenge for us, so it was important that we make it meaningful. Phil worked closely with us to design a training plan that would address our organization’s specific needs. He made the effort to learn about our company culture and understand our objectives. The resulting training exceeded all of our expectations! The concepts that Phil introduced (being your best self, understanding individual work styles and removing “labels”) were on-point and relatable to both new and seasoned managers. The team was fully engaged throughout and there were many “aha!” moments! The feedback we received was overwhelmingly positive and we have seen many of our managers implementing Phil’s teachings into their daily routine. This has truly been a motivating and positive experience for our organization. We are looking forward to working with Phil in the future!”
Linda Foggie, Vice President, Project Management Leader, Northeast U.S.
We absolutely LOVED your session today! Your personal stories and way of transforming mundane business topics into compelling life lessons was genius. Thank you!!!
Rachel Hillman Foy – Broker/Owner of Hillman Homes
I have been lucky to have gone through three of Phil’s coaching programs as well as individual coaching. Phil is always positive and encouraging and truly helps his clients find their best, both in their professional and personal life. When I decided to open my business, I knew Phil would be the perfect coach to support this new and exciting endeavor. Phil has not only helped me create/grow my business, but also get in the right mindset to accomplish whatever goals I set my mind to. I highly recommend Phil and look forward to having him come back to coach my team this year.
Lisa Deblake, Category Manager
Phil’s workshop really put things into perspective and opened my eyes on how and why people do what they do. this new understanding will be a great tool for me to become more influential.
Seminars and training classes are a dime a dozen, but sometimes you hit one that stands out; your Leadership class was that one. You have a way of letting us see our personal opportunities mixed in with the positive leadership skills we have already honed. Not only have I been working on changing some of my behaviors and attitude, I have been trying to model the behaviors for my son to see.
I suspect he learned to be impatient and frustrated from me 🙂
Truly understanding how the hard wiring was done at such a young age (in most cases) is playing a huge roll in learning to respond. And, looking back, I can see the evidence knowing how I grew up and what my preferences are.
I know that was a long story ~ the short story is… you do have a positive impact on people.
Cody Price, Transportation Supervisor
Phil is an excellent speaker, very motivating and smart on subject matter. Phil knocked it out of the park! I rate his training an 11 out of 10!
Mike Todd, QTAC Manager
Phil Cicio did an outstanding job presenting information! There is no doubt that his training has prepared our employees to deliver outstanding customer service.
Jon Simonzi, Senior Coordinator – Consumer Care/Toy Boutique
Hi Phil, First, I wanted to thank you again for your time meeting with us back in April. It was a great experience, and very different from what I was expecting when a ‘Customer Service Training’ was scheduled on our calendar. While relevant to our business, I really enjoyed that many of the skills and behaviors you touched on are applicable outside the workplace as well, and can enhance all aspects of life.
Sterling Gillam, Captain, U.S. Navy (Ret)
Phil did an outstanding job! Best presentation on Leadership I have had in the Navy!
Danielle Sidebotham, Masy BioServices
As always you inspire me to want to be better, set good examples and become the best leader I can for my team. My manager also enjoyed your class as well and she sees what I have been “hooping and hollering” about when I come back from one of your seminars. Thank you for being you and for guiding me through my transition from staff to supervisor.
I hope to become half the leader you’re are someday! Keep doing what you’re doing and climbing to new heights. You truly are an inspiration.
CDR Jeffrey B. Barta, Commander, U.S. Navy (Ret)
Thank you so much for this, and for your time yesterday! I wasn’t kidding when I stated that the time we spent was better than the leadership courses I endured for over 28 years in the Navy. Your material reinforced some of the things I’ve already been doing, while giving me new approaches for my leadership style.
Kevin McCarthy, Aflac
“I wanted to take a minute to thank you for your leadership and vision. I have worked with you has simply been the most productive. You have the ability to break down some basic business principals and relate them to our Aflac Sales business that has made the learning a welcomed experience.
I believe my team has grown personally and professionally during their time with you and we will continue to utilize your principals in the coming months and years. We have actually added some of the concepts to our initial sales training session with our new agents and have already seen some behavioral changes.
I will be sure to recommend you to other Aflac Leaders and look forward to continuing our relationship down the road. Thanks again for your leadership and professionalism and best of luck in all you do… we truly have been impacted by the “Phil-Phactor””
Tonia Rock, Supervisory Curator for Naval History and Heritage Command, CMF
Mr. Cicio was a fantastic presenter. He gave a balance of larger issues and specific examples that will be immediately useful in my job setting.
Excellent content and delivery!
Itamar Chalif, Rockland Trust
Thank you for presenting “Close the gap between where you are and where you want to be!” at our seminar last month. Having seen you on the stage second time now, I feel compelled to say that your seminar is packed with great information and ideas. This information is a must-see for all business owners and individuals involved in business development in any way.
Thank you for sharing it, I have received great responses and thank you notes from manuy of the attendees.
Just a thought: have you explored sharing this life-changing information with kids and adolescents?